Italy-Turkey Direct Ferry Services - Frequently Asked Questions

English | Turkce

Italy-Turkey Ferries

Ancona-Cesme

Frequently Asked Questions

All Ferry Routes..
Interactive Map

How can I make a reservation?

How can I purchase the tickets that I booked on-line?

Can I pay online using my credit card?

Are there other ways to pay other than by credit card?

Does it cost more to book through Aegean Ferry Services rather than direct with the ferry company?

Can I book a return trip?

What should I do if I need to change my reservation?

When and how can I cancel my ticket?

I forgot my ticket information (reservation number) what should I do?

How early should I arrive at the ferry terminal?

Is the use of electronic devices such as cellular phones, portable computers, CD or cassette players, portable games allowed during the trip?

Is there a discount for children?

Can children travel on their own?

Can my car be transported unaccompanied?

Can I pick up my ticket at the port office?

Are location maps for the ferry terminals available?

Answers

How can I make a reservation?
Answer: Either complete one of our customized inquiry-forms, available here, or call (+90) (0)252 313 0722 or fax (+90) (0)252 313 0723. As soon as we receive your details we will send you a quotation together with the booking details and the payment options available.
Back To Questions
...
How can I purchase the tickets that I booked on-line?
Answer: We offer several payment options. On receipt of payment we send you a printable electronic ticket which will be exchanged for a boarding card and return ticket (if applicable) at the ferry check-in reception desk.
Back To Questions
...
Can I pay online using my credit card?
Answer: Yes, payment by credit card is one of the payment options included with our booking details.
Back To Questions
...
Are there other ways to pay other than by credit card?
Answer: Yes we may also offer the option with our booking details to pay by bank transfer to our accounts in Turkey or the UK or by Western Union Money Transfer in either Euros, US Dollars, GBP Sterling, AU Dollars or Turkish Lira.
Back To Questions
...
Does it cost more to book through Aegean Ferry Services rather than direct with the ferry company?
Answer: No, our prices are the same as those offered by the ferry company either direct or through their website. There are several advantages to booking with us including: more payment options and the opportunity to book and pay for all your other travel and accommodation services at the same time. Aegean Ferry Services is part of Aegean Tour Travel so all your reservations can be made through one company.
Back To Questions
...
Can I book a return trip?
Answer: Yes you can book a return trip. The return trip discount is only available if it is purchased at the same time as the outward trip and when the outward and return ports are not changed. The return discount does not apply to two 'one-way' trips.
Back To Questions
...
What should I do if I need to change my reservation?
Answer: You should contact our office, preferably the tourism advisor that made your original booking. We will advise you if the ferry company makes a charge for this service.
Back To Questions
...
When and how can I cancel my ticket?
Answer: Tickets can be cancelled at any time up to 24 hours before the scheduled sailing time, just contact our office by email. The following cancellation charge will be applied by the ferry company plus a nominal administration charge. The time of cancellation notification will apply from the time it is received in writing.
   - Until 30 days before departure 10%
   - Until 15 days before departure 15%
   - Until 7 days before departure 25%
   - Until 1 days before departure 50%
Within 24 hours prior to the scheduled time of departure or later no refund is made and the ticket is considered as void. A refund can only be made by issuing agencies, port agents can only invalidate tickets but not refund them.
Back To Questions
...
I forgot my ticket information (reservation number) what should I do?
Answer: Contact our office by either email to: [email protected], call (+90)(0) 252 313 072 or fax (+90)(0) 252 313 072, for information.
Back To Questions
...
How early should I arrive at the ferry terminal?
Answer: Passenger and vehicle check-in is three hours before the scheduled sailing time. All passengers should be at the terminal at least one hour before the scheduled departure time. All passengers must posses the necessary travel documents. In case of non-compliance with the embarkation time of 3 hours before departure the passenger will loose the right for transportation. Passengers who have checked in are restricted from leaving the ship unless directed to do so by a member of the crew.
Back To Questions
...
Is the use of electronic devices such as cellular phones, portable computers, CD or cassette players, portable games allowed during the trip?
Answer: Yes there is no restriction on the use of domestic electronic devices.
Back To Questions
...
Is there a discount for children?
Answer: Provided they stay in the same cabin with a parent or guardian infants up to 4 years old are free. Children from 5 to 11 years old pay 50% of the adult fare. For all child discounts the date of birth is considered, port taxes are payable.
Back To Questions
...
Can children travel on their own?
Answer: Children 16 years of age or older can travel on their own. Children under 16 years of age can only travel if accompanied by a parent or guardian.
Back To Questions
..
Can my car be transported unaccompanied?
Answer: No, there is no vehicle valet service available.
Back To Questions
...
Can I pick up my ticket at the port office?
Answer: Yes, arrangements can be made for the tickets to be available for collection at the port office, there is a charge of Euro30 for this service.
Back To Questions
...
Are location maps for the ferry terminals available?
Answer: Yes. There are port maps for Ancona and Cesme.
Back To Questions